Privacy Policy

This Privacy Policy explains how Fugu, operated by Galaktika N.V., collects, uses, stores, and protects personal information belonging to players who register and use this website. It applies to all visitors and registered account holders located in Canada and describes the categories of data processed, the purposes for which data is used, the role of cookies, how information may be shared with third parties, how long data is retained, and the rights available to users regarding their personal information. Because Fugu operates a real-money online casino and sportsbook, certain data collection is required by licensing obligations under the Curacao Gaming Authority and by anti-money-laundering and know-your-customer rules described below.

Scope of This Policy

This policy covers personal data collected through the website and any associated mobile applications, including account registration, deposits and withdrawals, customer support interactions, and general browsing activity on the domain. It does not extend to third-party websites that may be linked from this site, and users are encouraged to review the privacy practices of any external service before submitting personal information there. Because access to the platform is restricted to players who meet the applicable minimum age, this policy also addresses age verification data collected during onboarding. Players in most Canadian provinces must be at least 19 years of age to register, while residents of Alberta, Manitoba, and Quebec may register from age 18, and no data relating to underage individuals is knowingly collected or retained.

Categories of Data Collected

Personal data is collected at different stages of the player relationship, from initial registration through to ongoing account activity and, where relevant, withdrawal processing. The table below summarizes the main categories of information gathered and the general purpose for which each category is used.

Identity and financial data collection is closely tied to the platform’s know-your-customer and anti-money-laundering obligations. Verification typically involves a request for photo identification, proof of address, and confirmation of the payment method used, and this process is generally required before a withdrawal request can be completed. Phone number verification is also required to unlock and view available withdrawal methods, which is a security measure intended to reduce the risk of unauthorized account access.

How Personal Data Is Used

Personal data is processed for a defined set of purposes connected to operating the platform safely and in accordance with licensing conditions. These purposes include verifying player identity and age, processing deposits and withdrawals through supported payment methods, administering account features such as bonus terms and VIP status, communicating with players about account matters, detecting and preventing fraud or other prohibited activity, and monitoring for signs of gambling-related harm as part of responsible gaming obligations. Data may also be used to maintain records required by regulatory authorities, including transaction logs and verification documents, for periods consistent with applicable retention obligations. Where a player has contacted customer support, records of that interaction may be retained to help resolve future queries and to support internal quality review.

Aggregated or de-identified data, from which individual players cannot reasonably be identified, may be used for broader operational purposes such as understanding overall platform performance or improving game selection. This type of aggregated analysis does not involve profiling individual players for purposes unrelated to their account or gameplay experience.

Cookies and Similar Technologies

The website uses cookies and similar tracking technologies to support core functionality, remember player preferences, and understand general usage patterns. Cookies are small text files stored on a device when a user visits the site, and they may be categorized broadly as strictly necessary, functional, or analytical in nature. Strictly necessary cookies support essential functions such as maintaining a logged-in session and are required for the site to operate correctly. Functional cookies remember settings such as language or display preferences, while analytical cookies help assess how visitors interact with different areas of the site so that navigation and performance can be reviewed over time.

Most browsers allow users to manage or disable cookies through their settings, and players may choose to block certain non-essential cookies without losing access to core account functions. Disabling strictly necessary cookies, however, may affect the ability to log in or complete transactions. Where the site uses third-party cookies, for example from analytics providers, those providers may set their own retention periods and practices, and further detail about a specific cookie’s origin can typically be reviewed through browser developer tools or cookie management settings.

Sharing of Personal Data

Personal data is shared only where necessary to operate the platform, meet legal obligations, or deliver services requested by the player. This may include sharing relevant data with payment processors and the designated payment agent to complete deposits and withdrawals, with identity verification providers to confirm age and identity, with regulatory or law enforcement authorities where required by applicable law, and with professional advisors such as auditors where necessary for compliance review. Data is not sold to third parties for unrelated marketing purposes. Where a third-party service provider processes personal data on behalf of the platform, that provider is expected to apply appropriate safeguards consistent with the standard described in this policy.

Because the platform involves payment processing through a Cyprus-registered payment agent and is operated under a Curacao gaming licence, certain data may be processed or stored outside of Canada. Where personal data is transferred internationally, reasonable steps are taken to apply safeguards broadly aligned with recognized data protection principles, including contractual protections with service providers and technical security measures described later in this policy.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, including any period required to satisfy legal, regulatory, or accounting obligations. Identity verification documents and transaction records are generally retained for a defined period following account closure to meet anti-money-laundering and audit requirements, consistent with the operator’s licensing obligations. Once the applicable retention period has expired and there is no ongoing legal basis for continued storage, personal data is deleted or anonymized in accordance with standard data handling procedures. Players may contact customer support to ask about the retention status of their specific account data.

Security Measures

A range of technical and organizational measures are applied to protect personal data against unauthorized access, loss, or misuse. These measures include 128-bit SSL encryption for data transmitted between a player’s device and the platform, two-factor authentication options to add a layer of protection to account access, secure processing arrangements with payment partners, and periodic audits and vulnerability testing intended to identify and address potential weaknesses. Data handling practices are also designed with reference to recognized data protection principles, including limiting access to personal data to personnel who require it to perform their role. While these measures are intended to provide a reasonable standard of protection, no system can guarantee complete security, and players are encouraged to use strong, unique passwords and to avoid sharing account credentials with any third party.

User Rights

Players generally have a number of rights in relation to their personal data, including the right to request access to the personal data held about them, the right to request correction of inaccurate information, and the right to request deletion of personal data where there is no overriding legal or regulatory reason to retain it. Players may also object to certain uses of their data, such as non-essential marketing communications, and may withdraw consent for optional processing activities at any time without affecting the lawfulness of processing carried out before that withdrawal. Requests relating to these rights can generally be submitted through the platform’s customer support channels, and reasonable identity verification may be required before a request is actioned, in order to protect the account holder’s own data from unauthorized disclosure.

Some rights may be limited where retention of specific data is required to meet legal, regulatory, or anti-fraud obligations, particularly regarding identity verification records and transaction history connected to know-your-customer requirements. Where a request cannot be fully actioned for this reason, the player will generally be informed of the relevant basis for that limitation.

Marketing Communications

Where a player has opted in to receive communications about account-related matters or platform updates, they may withdraw that consent at any time through account settings or by contacting customer support. Communications strictly necessary for account administration, such as security notices or transaction confirmations, are not considered optional marketing and will continue to be sent as needed to maintain account security and service delivery. Any bonus-related communication is administered under the applicable bonus terms and conditions, which set out eligibility, wagering requirements, and other conditions separately from this Privacy Policy.

Children’s Privacy

The platform is not intended for use by individuals below the applicable minimum legal age in their province of residence, which is 19 in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec. Age verification is carried out as part of the registration and know-your-customer process, and any account found to belong to an underage individual will be closed and any associated personal data handled in accordance with applicable legal obligations. Parents or guardians who believe a minor has registered an account are encouraged to contact customer support so that appropriate action can be taken.

Responsible Gaming and Data

Certain account activity data, such as deposit patterns, session length, and use of account limits, may be reviewed as part of the platform’s responsible gaming monitoring. This is intended to help identify signs of gambling-related harm and to support the operation of tools such as deposit limits, session limits, loss limits, and self-exclusion. A dedicated Responsible Gaming Officer role exists in line with Curacao Gaming Authority requirements, and players seeking further guidance on managing their gambling can also be directed toward independent support organizations such as Gamblers Anonymous and GamCare. Data used for responsible gaming purposes is handled with the same security and confidentiality standards described elsewhere in this policy.

Third-Party Links

The website may contain links to third-party services, including payment providers or independent support organizations referenced in connection with responsible gaming. This Privacy Policy does not apply to those third-party services, and players should review the relevant privacy notice of any external site before submitting personal information there. Inclusion of a link does not imply endorsement of that third party’s data practices.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in data handling practices, legal requirements, or the services offered on the platform. Where changes are made, the updated policy will be published on this page, and continued use of the account after such changes are published will generally be treated as acceptance of the revised terms. Players are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Questions, concerns, or requests relating to this Privacy Policy or to a player’s personal data can be directed to customer support through the channels available on the platform, including live chat and email. Support is generally available on a continuous basis, and requests relating to data access, correction, or deletion will typically require reasonable identity verification before being actioned, consistent with the security principles described throughout this document. Players are encouraged to reference their account details when making a privacy-related inquiry so that the request can be handled efficiently.